Terms of Use

This document sets out the terms of use of this website (www.fte.gr), the purchase of products and provision of services through it.
Please read carefully the terms of use of the website – online store, as well as the Privacy Policy and Cookies Policy and proceed to the order registration/general use of the website only if you totally agree with everything stated; in case you do not agree, do not use this website.
These Terms and Conditions may be subject to change. It is your responsibility to check them periodically, as the applicable terms are the ones into force at the time the Agreement (as defined below).

The information or personal data you provide us with, is subject to processing under the Data Protection Policies. By using this website, you provide your consent to the processing of such information and data and you acknowledge that all information and data you provide to us is true and accurate.

If you have any questions regarding the Terms or Data Protection Policies you may contact us using any of the contact methods available in our website.

The Agreement (as defined below) may be executed at your choice in any of the languages in which the Terms are available on this website.

OUR DATA:

The sale of products through this website is made by the “Lighthouse for the Blind of Greece”, a Specially Recognized Association as Philanthropic of Non-profit character and specially Certified as Social Care Service Provider, with headquarters in Kallithea-Attica, 17 Athinas Street, VAT: 090017758, Kallithea Tax Office.

USE OF THE WEBSITE:

By using this website and/or placing an order through it, you undertake:

a. The use of the website only to submit legitimate inquiries or orders.
b. The commitment that you will not proceed to any false or devious orders. In case we realize that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
c. The commitment to provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you in case it is necessary (see our Privacy Policy).

If you do not provide us with all the information needed, we cannot process your order. By placing an order through the website, you warrant that you are at least 18 years old and have legal capacity to enter binding agreements.

FORMATION OF CONTRACT

The information contained in these Terms and Conditions and the details contained in this website do not constitute a commercial offer but an invitation for information. No contract shall be considered as concluded between us in respect of any products until your order is explicitly accepted by us. If we do not accept your order and money has already been deducted from your account, then this will be refunded in full. To place an order you will be asked to follow the checkout process and click the “Payment Approval” button. You will then receive an email from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a request from you to us to purchase one or more products. All orders are subject to acceptance by us, which will be confirmed by sending you an e-mail confirming that the product has been dispatched (“Dispatch Confirmation”). The contract for the purchase of Products between us (“the Contract”) will be considered as concluded only by the time we send you the “Dispatch Confirmation”. The Contract will only apply to Products of which the shipment has been confirmed in the Dispatch Confirmation. We are not obliged to provide you with any further products that may be part of your order until we have confirmed the dispatch of those products with a separate “Dispatch Confirmation”.

AVAILABILITY OF PRODUCTS AND SERVICES:

All orders are subject to the availability of the products. In this respect, in the event of difficulties in availability or exhaustion of products in stock, we reserve the right to inform you about similar products of equal or superior quality and value that you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.

REJECTION OF ORDER:

We reserve the right to withdraw from this website any product any time and/or remove or modify any material or content on this website. Although we make every effort to process all orders that we receive, there might be exceptional circumstances under which we may need to decline to process an order after we have already sent you an Order Confirmation, something we reserve the right to do at any time at our sole discretion.
We shall have no liability to you or to any third party for the withdrawal of any products from this website, or for the removal or modification of any material or content on the website, or for refusing to process or accept an order after we have sent the “Order Confirmation”.

PRICES OF PRODUCTS

The indicated prices of the products posted in our online store include the statutory VAT 6% and 24%.
If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the corrected valid price or otherwise cancel it. If we are unable to contact you, we will consider your order as cancelled and will refund any amount you have paid in full. We are under no obligation to provide you with any Product at the incorrect lower price (even if we have sent you a “Dispatch Confirmation”), where the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price. The prices on our website include VAT but not delivery costs or cash on delivery costs, which are added and form the total prices (as shown in the “Delivery costs-Cash on delivery costs” Section , the contents of which form an integral part of these Terms. Prices are subject to change at any time, however, based in particular on what is set out right above, any changes will not affect orders for which an “Order Confirmation” has already been sent to you.

METHOD OF ORDERING

Each order is received online by filling in and sending the relevant Order Form. You can consider that your order has been received, once you receive an email with an update of the order status.

METHOD OF PAYMENT

You can pay your order in one of the following ways:

a) Cash on delivery: You pay in cash upon delivery of your order (with the relevant cost).
b) Wire transfer: When depositing the amount, you must quote your order number. You should then send us the copy of the bank transfer or deposit slip by e-mail at: info@fte.org.gr. Once we receive it, your order will be dispatched immediately.
c) Payment upon receiving the product(s) from our premises.

TRANSPORT COSTS-CASH ON DELIVERY COSTS

Orders are delivered throughout Greece via a courier company. Products bearing the indication “Collection only from premises” are excluded.
The shipping cost is 5 euros and in case you wish to pay cash on delivery you are charged with 2 euros.

ORDER CANCELLATION

You have the option to cancel your order if the goods have not been shipped and they are still at our premises. To cancel your order immediately, if it has not already been shipped, you can send an email at: info@fte.org.gr, indicating your name and order number.
If you have received the ‘’Dispatch Confirmation email”, it means that your order has been delivered to the courier company to be delivered to you. In such a case the “Return Policy” terms are applicable.

RETURN POLICY

You have the right to return the products within 14 days from the date of receipt. You can either bring them on your own or send them via courier company at our premises: LIGHTHOUSE FOR THE BLIND OF GREECE-ATHINAS 17, STREET-17673-KALLITHEA//210-9415222).
Please note that any costs regarding the shipment and return of products burden the client.

CONDITION OF RETURNED PRODUCTS POLICY:

Your right to withdraw from the Contract applies only to products that are returned in the exactly same condition as they were when they were received. No amount will be refunded to you if the product has been used after receipt, if it is not in the same condition as delivered or if it has been damaged. Therefore, you must ensure that you take due care of the products while they are in your possession. In any case, you shall always remain responsible for any reduction in the value of the products due to treatment that alters their nature, characteristics and functionality. In any case, you must return the products together with the receipt you received upon delivery. When you receive the order, you will find a brief summary of how you can return the products.

RETURNS OF DEFECTIVE PRODUCTS POLICY

In case that you believe that the product you have ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately using our email: info@fte.org.gr describing in detail the product and its defect and we will provide you with instructions for further action. In such as case you must return the product with the receipt you received along with the product. We will carefully check the returned product and inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or product replacement will be made as soon as possible after we have confirmed to you through e-mail that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including delivery charges and any other reasonable costs you have incurred in returning the product.

Your refund will be made by the same method as the payment was made at the time of purchase. Your legal rights under the applicable legislation are not affected.

RISK TRANSFER AND PRODUCT LIABILITY

Liability for the Products is transferred to you once you or a third party designated by you -other than the courier company- has acquired physical possession or control of the Products. You get the ownership of the goods either after our having received all the money (price of the products including shipping costs) or upon delivery of the goods if the payment has been made previously.

FORCE MAJEURE

Our association shall not be liable for delays in performance (including delivery) due to uncontrollable events that that are not at our fault and in such a case we shall be entitled to an extension of time for performance. Some indicative examples may include strikes, acts of terrorism, war, supplier/transportation/production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters. If such events last for more than 2 months, this Agreement may be terminated by either party without compensation.

LEGAL RIGHT OF WITHDRAWAL:

Consumers can withdraw from the Contract within 14 days of the delivery of the goods without any explanation. The withdrawal period expires after 14 days from the day on which you or a third party designated by you -other than the carrier-, acquired physical possession or control of the goods, or in the case of an order with more than one product, after 14 days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession or control of the last product. If you wish to exercise your right of withdrawal, you have to inform the association relatively through email at info@fte.org.gr on time, before the withdrawal deadline. If you withdraw from this Agreement, we will refund you -without delay and in any event within 14 days of the day we are notified of the withdrawal- all payments we have received from you, including delivery costs to the original delivery address (apart from any additional costs incurred in the event that you may have chosen a delivery method other than any free delivery method offered). In any case, you will not be charged any other costs/fees for your refund. The refund will be made by the same payment method you used for the original transaction. Without prejudice to the above, we may however withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. You may return and hand-deliver the Products to the Association’s head office without undue delay and in any event no later than 14 days from the date you notify us of your withdrawal from this Agreement. You shall be deemed to have done so in due time if you have given the goods for dispatch before the 14-day period has elapsed. You will be burdened the direct costs of returning the products, unless you deliver them to the Association’s headquarters.

You remain responsible for any reduction in the value of the products that may occur during the delivery process, as such value is determined by the nature, characteristics and functionality of the products.

EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL / SPECIAL CONDITIONS:

Due to their special nature, some of the following products are either not returnable or must meet specific criteria in order to be returned: Customizable products (customizable): those products that have been customized to the customer’s needs cannot be returned or exchanged.

INTELLECTUAL PROPERTY:

You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those that have licensed us.
The use of such material is permitted by you only to the extent that it is expressly authorized by us or our licensors. This does not prevent you from using this website to create a copy of an order or the Contract details.

VIRUSES, PIRACY AND OTHER CYBER CRIMES:

You are not allowed to make improper use of this website by knowingly distributing viruses, trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database connected to our website. You are not allowed to attack the website through a denial of service attack or a distributed denial of service attack. Breach of this obligation may constitute a criminal offence under applicable law. Any such breach will be reported to the competent law enforcement authorities with whom we will cooperate in order to reveal the identity of the electronic offender. Likewise, in the event of such an infringement, your right to use this website will be immediately terminated.

We shall not be liable for any loss or damage caused by a denial -of-service attack, viruses or any other type of technologically harmful material that may infect your computer equipment, programs, data or any other material due to your use of this website or to the downloading of material posted on it, or on any website linked to it.

WRITTEN COMMUNICATION:

Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you acknowledge that communication with us will be primarily in electronic form. We will be communicating with you by e-mail or providing you with information by posting notices on our website. For contractual purposes, you agree to this electronic form of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically, comply with any legal requirement that such communications must be in writing. This condition does not affect your statutory rights.

LAW AND JURISDICTION:

The use of our website and the contracts for the purchase of products through it are governed by the Greek law. Any dispute arising out of or relating to the use of the website or these Contracts shall be subject to the non-exclusive jurisdiction of the Greek courts. If you enter into a contract as a consumer, this clause shall in no way affect your legal rights.